Browns Shoes Inc. Accessibility of Ontarians with Disabilities (AODA)
Customer Service Policy

Browns Shoes Inc. (Browns) strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Browns is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES

Assistive Devices

We are committed to serving people who need assistive devices to obtain, use or benefit from our goods and services.

Communication

We will communicate with people with disabilities in ways that take into account their disability and adapt our approach based on their individual needs, while continuing to strive to meet our customer service standards.

Service Animals

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.

Support Person

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities usually used by people with disabilities, Browns will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available, and will be placed at the location where the temporary disruption is in effect and/or on our website.

TRAINING AND RECORDS

Browns will provide training to employees who deal with the public or other organizations on behalf of the Company and all those who are involved in the development and approval of customer service policies, practices and procedures.

Training Contents

Training will be provided to employees within the first week of their hiring and will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing our goods and services

FEEDBACK PROCEDURE

Browns welcomes and appreciates feedback regarding this policy and its implementation. Feedback can be provided by any of the following:

  1. Telephone: 1-866-720-7463
  2. E-mail: comments@brownsshoes.com
  3. Internet: Customer Service
  4. In writing:
    Browns Shoes Inc.
    Att: Browns Customer Care
    790 Begin
    St. Laurent, Quebec
    H4M 2N5 Canada

Modifications to this or other policies

Any policy of Browns that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities in accessing our good and services will be modified or removed.