Important note: In response to a possible Canada Post strike, arrangements have been made with alternate shipping providers (FedEx). During this period, extended delivery times are possible and all returns must be made in one of our store locations. For any questions, please contact customer care at 1.866.720.7463 or email@example.com.
What is the status of my order?
After placing an order, you can view its status by simply clicking on the "order history" option in the "Customer Care" section. From there, you will be able to view all information on your order. The "Customer Care" section can be accessed from the bottom of any page on the website.
How do I cancel my order?
To cancel an order, please contact Brownsshoes.com Customer Care at 1-866-720-7463 as soon as possible. Some orders are shipped very soon after they are placed and as a result it may not always be possible to cancel an order.
Why was my order / item cancelled?
Your order / item may have been cancelled if the item in your order was no longer available at the time of processing. Please note that orders / items are only charged at the time of shipment, so you will only be billed for items that you will receive.
Is it safe to use my credit card and/or debit card on your site?
BrownsShoes.com guarantees a completely secure shopping experience. Brownsshoes.com is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. BrownsShoes.com is also ScanAlert certified to be "HACKER SAFE", ensuring that your information is protected. ScanAlert's HACKER SAFE certification is the only security scanning technology recognized to meet the security standards of all major credit card companies - including Visa™ CISP and AIS, MasterCard™ SDP.
What forms of payment do you accept?
Brownsshoes.com currently accepts Visa, MasterCard and American Express (Canadian Credit Cards only).
Do you charge sales tax on the order?
Brownsshoes.com charges sales tax as we would in our Browns and B2 stores. If we do not have a store in your province or territory, only GST will be charged. Shipping charges are also subject to sales taxes. If your shipping address is in a different province or territory, you will be charged with respect to the shipping province / territory.
Shipping and Delivery
Do you ship internationally?
We currently ship within Canada only.
How can I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Simply click on the link and it will take you to the Canada Post website where the order can be tracked. You can also track your order by clicking on the "Track your order" link at the bottom of every page on the website. If you have an account, you can also track your order by clicking the "order history" option in the "Customer Care" section.
How long will it be before I receive my order?
Expected delivery time with standard shipping is 3-5 business days.
Expected delivery time with express shipping is 1-3 business days.
** Please allow additional time for shipments to Territories and more remote locations.
I accidentally placed my order with the incorrect shipping address. What should I do?
Please contact our Customer Care Department at 1-866-720-7463 or by email at firstname.lastname@example.org
What are the shipping charges for returning an order?
Returns made in-store are free. Returns shipped using a Canada Post return label are subject to a $5.00 fee per item. To request a return label, please contact our Customer Care Department at 1-866-720-7463 or by email at email@example.com
What are your shipping rates?
All orders below $198.00 before taxes are charged a flat rate fee of $5.00 for standard shipping. If your order is over $198 before taxes - standard shipping is free.