Important note: In response to a possible Canada Post strike, arrangements have been made with alternate shipping providers (FedEx). During this period, extended delivery times are possible and all returns must be made in one of our store locations. For any questions, please contact customer care at 1.866.720.7463 or comments@brownsshoes.com.

Return and Exchange

For online purchases only:

If you are not completely satisfied with your order, merchandise may be returned to any Browns or B2 location*, or by courier, provided it is: (1) unworn, (2) in its original packaging, and (3) accompanied by the original receipt. Refunds will be issued to the original payment method**.

Merchandise purchased at regular price may be returned in store within 15 days of delivery and merchandise purchased on sale may be returned within 7 days of delivery.

If you wish to return your purchase via courier, please contact our Customer Care team at 1-866-720-7463 or by email at comments@brownsshoes.com to have a return label sent to you via email.

Merchandise must be shipped back to us within 15 days of delivery for items purchased at regular price and within 7 days of delivery for the merchandise purchased on sale.

Returns made by courier are subject to a $5 fee per item, which will be deducted from your refund. Please note that shipping charges are non-refundable and that all credits will be applied to the original payment source.

*Excluding the Browns Outlet location at Place Vertu, Saint-Laurent, QC.
**Store locations cannot process refunds to Virtual Visa Debit cards. Refunds to this payment method must be returned via courier.