Return and Exchange
For online purchases only:
If you're not satisfied with your purchase, all unworn merchandise (regular price and sale) may be returned in its original package, along with the original receipt (without it no refund will be credited), for up to 1 month from the date of purchase. Refunds will be credited in the manner in which the payment was made. Shipping charges are non-refundable.
A) For your convenience, return your purchase to a Browns or B2 store:
You may exchange or return at any of our Browns or B2 locations (except for Browns Outlet in Place Vertu) free of charge. You’ll even find the address of your closest store on your invoice!
B) Return your purchase by courier:
To return a purchase by courier, please call FedEx. The pickup fee will be $5 per item. You may use the FedEx Package Return Label which was provided in the box when you received your order.
Browns offers price adjustments on merchandise that goes on sale within 14 days of purchase, in stores only, provided the merchandise is brought in along with the receipt. We unfortunately cannot make price adjustments online. We do not offer price adjustments for items that get further reduced once they are already on sale.