Terms of service

Section 1: Terms and Conditions

Welcome to www.brownsshoes.com and the Browns mobile application (collectively, the “Platform”). This is a single Terms of Service policy (the “Agreement”) comprised of two sections below – the Terms and Conditions and the Terms of Sale and you should carefully consult both sections prior to using the Platform. By accessing the Platform, you are agreeing to abide by and be bound by the terms of the Agreement and by all applicable laws. Please do not access this Platform if you do not agree to be bound by the Agreement.

In this Agreement, “Platform” means the Browns website located at www.brownsshoes.com and the Browns mobile application, collectively, unless the context requires otherwise.

1. Contents of the platform – copyrights and trademarks

All contents on this Platform are copyrighted under the applicable laws, both in Canada and elsewhere, and are the property of Browns Shoes Inc. (“Browns”). All trademarks, service marks, logos and trade names that are used in the Platform are registered trademarks or unregistered trademarks of Browns or of others. The copyright and trademark protection includes, but is not limited to, text, graphics, audio, photos, appearance, design and the code of the Platform. None of the contents of this Platform, may be printed, distributed, copied, reproduced, transmitted or subjected to any other similar use, in whole or in part, without the express written consent of Browns, or the express written consent of that holder of the copyright or trademark.

Browns hereby grants you a personal right to access the Platform, and electronically copy or print hard copy portions of the Platform, provided that the access or copying is used for the purpose of submitting a purchase order with Browns, or for non-commercial personal uses. Nothing in this Agreement shall be interpreted as granting you a license for any other purposes.

2. Products

This Platform is intended for the use of Canadian customers only. All products available on this Platform are available only in Canada. All prices on this Platform are displayed in Canadian dollars, and are subject to change without notice. Some of the products listed on this Platform may be unavailable. All orders are subject to the approval of Browns and may be refused at any time.

3. Links to third party websites and applications

This Platform may be linked to other websites or applications operated by third parties to provide you with increased value during your visit to our Platform. Browns expressly excludes all liability with relation to these linked websites and applications. Linked websites and applications are independent of Browns, who neither operates nor oversees them. By accessing linked websites and applications, you acknowledge that you are accessing the websites and applications at your own risk, and you agree that Browns shall have no liability with relation to those websites and applications. Notwithstanding the separate and independent nature of linked websites and applications, we would like your feedback if you have any problems or issues with the websites and applications.

4. Disclaimer

TO THE FULLEST EXTENT POSSIBLE UNDER THE LAW, USE OF THIS PLATFORM IS AT YOUR OWN RISK, AND BROWNS HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES (EXPRESS, IMPLIED OR STATUTORY) WITH REGARDS TO THE PLATFORM. THOUGH BROWNS WILL USE ALL REASONABLE EFFORTS TO MAINTAIN THE CONTENTS AND SECURITY OF THE PLATFORM, THE PLATFORM AND CONTENTS ARE PROVIDED “AS IS”, AND MAY CONTAIN ERRORS, INACCURACIES, VIRUSES OR BUGS. SPECIFICALLY, BROWNS DOES NOT WARRANT THAT THE PRODUCT DESCRIPTION OR PRICING IS ACCURATE. TTHIS EXCLUSION APPLIES TO, BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTIBILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. SHOULD YOU CHOOSE TO DOWNLOAD ANY CONTENT FROM THIS PLATFORM, YOU DO SO AT YOUR OWN RISK. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

5. Limitation of liability

YOU HEREBY WAIVE ALL REMEDIES, WARRANTIES, GUARANTEES OR LIABILITES, ARISING FROM LAW OR OTHERWISE. IN NO EVENT SHALL BROWNS, ITS OFFICERS OR EMPLOYEES BE LIABLE TO YOU FOR ANY DAMAGES (DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR OTHERWISE) RESULTING FROM THE USE OR INABILITY TO USE THIS PLATFORM. THIS LIMITATION SHALL APPLY EVEN IF BROWNS, ITS OFFICERS OR EMPLOYEES WERE INFORMED OF THE POSSIBLE OCCURRENCE OF THE ABOVEMENTIONED DAMAGES. THIS LIMITATION IS AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN BROWNS AND YOU. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

6. Privacy policy

This Platform is governed by the Browns Privacy Notice, which can be accessed at www.brownsshoes.com or through the Browns mobile application. By accessing our Platform, you agree that you have read and consent to be bound not only to this Agreement, but also to the Privacy Notice.

7. Use of the platform

You acknowledge and warrant that any information you may submit to us does not infringe on your rights, or a third party’s rights, specifically but not limited to copyrights, trademark rights or any other confidential or proprietary right. You acknowledge that the information you send us shall not be libellous or defamatory, nor shall it be obscene.

You are responsible for maintaining the security of your customer account on this Platform. As such, we ask that you protect your customer account password. Should any charges or damages occur due to your not taking reasonable care of your customer account or password, you agree that you will be held responsible.

You agree that Browns can make any use of the information you submit, so long as such use is in accordance with the Privacy Notice.

You further agree that you will not knowingly submit any information that will cause damage either to the Platform or to any other user. Such information includes but is not limited to viruses or bugs.

8. Termination

Your rights with regard to accessing this Platform may be terminated or restricted at any time at the sole discretion of Browns. Browns is not required to give you advance notice or explanation for the termination. This termination shall be in addition to any other rights that Browns may choose to enforce.

9. Indemnification

You agree to indemnify, defend, and hold harmless Browns, its officers and employees against any action arising from your misuse of this Platform (including the violation of this Agreement or the Privacy Policy), any use or misuse related to your customer account, and any damaging information you submit to the Platform. Such indemnification shall cover all costs, including attorney’s fees.

10. General

This Agreement and the Privacy Policy shall constitute the entire agreement between the parties and there are no other written or verbal agreements or representations relating to the subject matters described herein.

This Agreement can be amended at Browns’ sole discretion, without giving you notice. Your continued use of the Platform shall constitute your consent to these modifications. As such, we recommend that you check the Platform for updates from time to time. The Platform was last modified on September 1, 2026.

Should any provision of this Agreement be deemed invalid or unenforceable, those provisions shall be severed from the Agreement, but shall not affect the validity of the other provisions.

The headings used throughout this Agreement have been inserted for convenience only and shall not in any way affect the meaning of this Agreement or any provision thereof.

This Platform and any use of this Platform shall be governed and construed by the laws applicable to the Province of Quebec, without regard to conflict of law rules. Both Browns and you agree to the exclusive jurisdiction of the Province of Quebec.

11. Fraud

By creating an account, you confirm that the information provided is true and that you agree to abide by this Agreement. Please note that your account can be cancelled without notice if it is determined that false or misleading information has been provided, this Agreement has been violated, or other abuses have occurred as determined by Browns in its sole discretion.

12. Feedback and reviews

We welcome any reviews, feedback, comments and suggestions you may have to improve our Platform and the products and services we offer (“Feedback”). When you submit Feedback through the Platform, you grant to Browns and its affiliates a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable licence (under any and all intellectual property rights that you own or control) to use, reproduce, publish, exhibit, display, transmit, communicate, make available, edit, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose. You further agree to irrevocably waive any “moral rights” or other similar rights that you may have under any applicable law in relation to the Feedback. You further agree that with respect to any Feedback provided by you to us, via email or otherwise, that (i) Browns has no obligation concerning such Feedback; (ii) such Feedback is non-confidential; and (iii) such Feedback is truthful and does not infringe, violate, or misappropriate the legal rights of others.

13. User materials

Without limiting the grant of rights or your obligations with respect to the Feedback, and subject to any applicable data privacy rights, you acknowledge and agree that by submitting, posting, uploading, displaying, performing, transmitting or otherwise distributing any communications, content or other materials to, on or through the Platform (“User Materials”), you hereby grant to Browns and its affiliates a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable licence (under any and all intellectual property rights that you own or control) to use, reproduce, publish, exhibit, display, transmit, make available, edit, copy, modify, create derivative works based upon and otherwise exploit the User Materials for any purpose. By posting User Materials on the Platform, you represent and warrant that you own the rights to the User Materials or are otherwise authorised to submit, post, distribute, display, perform, transmit, make available, or otherwise communicate the User Materials and that such User Materials do not infringe, misappropriate, or otherwise violate any applicable laws or the rights of any person or entity. You further agree to irrevocably waive any “moral rights” or other similar rights that you may have under any applicable law in relation to the User Materials.

You are solely responsible for obtaining and maintaining any necessary licences, consents, waivers, clearances, or permissions from any third party whose property or information may be identified, depicted, featured, collected, recorded, processed, stored, used, disclosed, transferred, exchanged or otherwise handled as a result of, or as part of, any User Materials or any communications involving the use of the Platform, and agree to obtain and maintain all such licences, consents, waivers, clearances, or permissions throughout the term of this Agreement, at your sole cost and expense.

14. Protection of intellectual property / ip takedown procedure

If you believe that any intellectual property right has been infringed on or through the Platform, you may submit a formal notice to Browns. Notices should be sent to: Browns Shoes Inc., Legal Department, Montreal, Quebec

15. Artificial intelligence

We may employ artificial intelligence (“AI”) and other automated technologies on the Platform and as part of our services, such as AI-powered chatbots or recommendation tools—to assist you. These services are intended to provide helpful and efficient support, but may be imperfect or limited in scope. AI services may generate responses based solely on system knowledge. While we train and monitor these systems, we do not guarantee accuracy, completeness, or timeliness. You rely on AI-generated content at your own risk. You may have the right to escalate and receive human assistance, and we will provide clear instructions on how to do so. 

Section 2: Terms of Sale

This Section applies to all products sold to you through this Platform by Browns Shoes Inc. (“Browns”) and sets out your rights and limitations with respect to your purchase. By making a purchase on this Platform, you are agreeing to be bound by this Section, together with the Terms and Conditions section above.

Please note that this Section should be read together with the Terms and Conditions section above and the Privacy Notice, both of which also apply to your use of the Platform.

1. Orders and payment

All orders placed through the Platform are subject to acceptance by Browns. Browns reserves the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your credit card has been charged, Browns will issue a credit to your credit card in the amount of the charge.

Browns reserves the right to refuse or cancel your order at any time. Browns will take all reasonable measures to ensure that the description of the product and the price are accurate, but if the products are incorrectly described or priced, Browns reserves the right to refuse or cancel your order. Following the refusal or cancellation of your order, Browns shall send you an email notification. Should your order be refused or cancelled following payment, Browns will reimburse you for the full amount paid.

2. Product availability

Product availability is subject to supply limitations, and products may be unavailable for delivery. Browns reserves the right, at any time, without liability and without prior notice, to revise or cease to make available any or all of the products. Should the product become unavailable following your receipt of an acceptance email, Browns will notify you by email. At such time, you will have the right to a full refund, or to place another order.

3. Price

All prices posted on the Platform are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total price and will be itemised in your shopping cart and in your order confirmation email.

4. Shipping

Browns will only ship to Canadian addresses, and will do so based on the method you select from the available options. The estimated time of the arrival of your product should be considered as an estimate only, and Browns will not be responsible for any damages due to delays in shipping. Further, Browns reserves the right to refuse or cancel your order if there are no reasonable shipping options.

Charges for shipping will be listed when you purchase the product or service from our webpage. You are responsible for all federal and provincial shipping related taxes.

Browns uses a third party shipping service provider to ship its products. As such, Browns will not be liable for any loss, damages (direct or indirect) or expense due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third party shipping service provider.

Subject to applicable law,n the event of a package being returned to sender, Browns reserves the right to charge for all shipment fees and up to a 20% restocking fee.

5. Return policy

If you are not satisfied with your product for any reason, you may return the product subject to Browns' return policies.

6. Disclaimer

EXCEPT AS PROVIDED FOR IN THIS AGREEMENT, TO THE FULLEST EXTENT POSSIBLE UNDER THE LAW, BROWNS HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES (EXPRESS, IMPLIED OR STATUTORY) WITH REGARDS TO THE PLATFORM AND YOUR PURCHASE, INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, BROWNS DOES NOT WARRANT THAT THE TRANSACTION WILL BE FREE OF DEFECT. SHOULD YOU CHOOSE TO DOWNLOAD ANY CONTENT FROM THIS PLATFORM, YOU DO SO AT YOUR OWN RISK. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

7. Limitation of liability

YOU HEREBY WAIVE ALL REMEDIES, WARRANTIES, GUARANTEES OR LIABILITES, ARISING FROM LAW OR OTHERWISE. IN NO EVENT SHALL BROWNS, ITS OFFICERS OR EMPLOYEES BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR OTHERWISE. BROWNS, ITS OFFICERS AND EMPLOYEES SHALL NOT BE LIABLE FOR LOST PROFITS, BUSINESS INTERUPTION, ANY COMPUTER RELATED DAMAGE OR LOSS OF DATA. WHILE BROWNS WILL TAKE ALL REASONABLE STEPS TO ENSURE THAT NO VIRUSES OR BUGS ARE TRANSMITTED THROUGH ITS PLATFORM, BROWNS EXCLUDES ALL LIABILITY WITH RESPECT TO THE TRANSMISSION OF VIRUSES OR BUGS. THIS ENTIRE LIMITATION SHALL APPLY EVEN IF BROWNS, ITS OFFICERS OR EMPLOYEES WERE INFORMED OF THE POSSIBLE OCCURRENCE OF THE ABOVEMENTIONED DAMAGES. BROWNS MAXIMUM LIABILITY SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY THE PURCHASER FOR THE PRODUCT. THIS LIMITATION IS AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN BROWNS AND YOU. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

8. Export control

You agree to comply will all export laws of Canada that apply to the products purchased or received under this Agreement.

9. Resale policy

Products purchased are for personal use and may not be resold. Any transfer or assignment under this Agreement requires Brown's explicit written consent.

Browns Shoes reserves the right, in its sole discretion, to review and investigate all orders placed on our website to ensure compliance with our policy against resale. We may conduct this review after an order has been placed but prior to shipment.

If we identify an order that, in our sole discretion, appears to be placed by a reseller, we reserve the right to cancel the order. Upon cancellation, we will refund the full amount of the order, including any applicable taxes and fees, to the original method of payment. The refunded amount will be credited back to you within the timeframe stipulated by your card issuer's policy.

10. General

This Platform and any use of this Platform shall be governed and construed by the laws applicable to the Province of Quebec, without regard to conflict of law rules. Both Browns and you agree to the exclusive jurisdiction of the Province of Quebec.

This Agreement and the Privacy Policy shall constitute the entire agreement between the parties and there are no other written or verbal agreements or representations relating to the subject matters described herein.

The headings used throughout this Agreement have been inserted for convenience only and shall not in any way affect the meaning of this Agreement or any provision thereof.

Should any provision of this Agreement be deemed invalid or unenforceable, those provisions shall be severed from the Agreement, but shall not effect the validity of the other provisions.

For more information on our shipping policy see our Shipping Policy and Returns Policy, and FAQ.