Return and Exchange

For online purchases only:

Change of heart? We’ll happily take back any unworn item within 30 days of purchase to any Browns or B2 location* with the original invoice and method of payment. Please note shipping fees are non-refundable.

If you wish to return your purchase via courier, please contact our Customer Care team at 1-866-720-7463 or by email at comments@brownsshoes.com to have a return label sent to you via email. Returns made by courier are subject to a $5 fee per item, which will be deducted from your refund.

Price drop? Items that are reduced within 7 days of purchase are eligible for a price adjustment. Be sure to bring your original invoice and payment method with you or call us at 1-866-720-7463. One price adjustment per item.

Questions or comments?
Call us at 1-866-720-7463 or email us at comments@brownsshoes.com

*Excluding Browns Outlet, Place Vertu, St-Laurent, QC