Return and Exchange
For online purchases only:
If you are not completely satisfied with your order, merchandise may be returned to any Browns or B2 location*, or by courier, provided it is: (1) unworn, (2) in its original packaging, and (3) accompanied by the original receipt. Refunds will be issued to the original payment method**.
Merchandise purchased at regular price may be returned in store within 15 days of delivery and merchandise purchased on sale may be returned within 7 days of delivery.
If you wish to return your purchase via courier, please contact our Customer Care team at 1-866-720-7463 or by email at firstname.lastname@example.org to have a return label sent to you via email.
Merchandise must be shipped back to us within 15 days of delivery for items purchased at regular price and within 7 days of delivery for the merchandise purchased on sale.
Returns made by courier are subject to a $5 fee per item, which will be deducted from your refund. Please note that shipping charges are non-refundable and that all credits will be applied to the original payment source.
**Store locations cannot process refunds to Virtual Visa Debit cards. Refunds to this payment method must be returned via courier.