Do you have a warranty policy?
At Browns, we’re committed to providing quality products and exceptional customer service. If you believe your item may have a manufacturing defect, we invite you to bring it to one of our stores so our team can assess the item and determine whether it may be covered under our warranty.
Waterproof Items: Browns offers a 1-year warranty on waterproof products against manufacturer defects related to waterproofing. Please bring the item and your original proof of purchase to any Browns store and speak with a store manager.
If you don’t have your original invoice, a printed credit or debit statement may be accepted as proof of purchase.
All Other Items: If you believe your product may have a manufacturing defect, we invite you to visit your nearest Browns Shoes or B2 retail location. Our team must inspect the item in person, along with your proof of purchase, to determine whether the issue may be covered under our warranty.
A manufacturing defect refers to an issue with the workmanship or materials of the product. Our warranty does not cover:
- Normal wear and tear
- Unintentional or accidental damage
- Natural aging or deterioration of colors and materials over time
Once our team has assessed the item, they’ll be able to provide more information on the available options, if applicable.
