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Why was my order or item cancelled?

While we do our best to fulfill every order, there may be times when an order or item needs to be cancelled. This may happen for one of the following reasons: 

  • Billing information: The billing information entered at checkout does not match the information your financial institution has on file. Please ensure your full name, billing address, and phone number are entered exactly as they appear with your financial institution. 
  • Shipping information: The shipping address is incomplete or missing information, such as an apartment number or buzzer code. 
  • Inventory or quality control: The item may no longer be available due to an inventory discrepancy or may have been identified as damaged during our quality control process. 

If your order or item has been cancelled, you will receive an email with more information.

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