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I accidentally placed my order with the incorrect shipping address. What should I do?
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- Where are your stores located?
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- I tried to check out, but the item in my shopping cart disappeared. What happened?
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- Do you offer first-time purchaser discounts?
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- What is Klarna?
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- I registered my account, but when I click the confirmation link, nothing happens. How can I complete my account registration?
- What do I do if I forgot my password?
- How do I log in to the new platform?
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- What is your price adjustment policy?
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- My order arrived damaged. What do I do?
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- My credit card information is correct. Why am I seeing “Invalid Payment” at checkout?
- What does “Preauthorization Denied” mean?
- How do I return my order?
- How do I return my in-store purchase if I don’t live near a store?
- How long do refunds take for online orders?
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- Where is my nearest FedEx drop-off location?
- What happens if I forget to include my receipt with my return?
- Which couriers do you ship with?
- How long does it take to receive an order?
- What do I do if my order has been lost or stolen?
- How can I track my order?
- I accidentally placed my order with the incorrect shipping address. What should I do?
- Do you ship internationally?
- Can I pick up my order in store?
- What if I place an order outside of store hours?
- What happens if I place an order close to closing time?
- When can I pick up my order?
- What if my item is damaged, missing, or delayed?
- Do regular return policies apply to in-store pickups?
- How long will you hold my purchase in store for me?
- What are your shipping fees?
- Are all shipments sent with “signature required”?
- How can I add delivery instructions or provide my buzzer code?
- I’m trying to place a Ship-to-Store order, but I can’t select the store I want. What should I do?
- What is Shop Pay?
- Do I have to use Shop Pay?
- What are the benefits of Shop Pay?
- Is my payment information secure?
