Updating your bag
Can I pick up my order in store?
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- What happens to my Wishlist?
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- Do you have a warranty policy?
- What is your price adjustment policy?
- Do you charge sales tax on my order?
- My order arrived damaged. What do I do?
- How long will you hold my purchase in store for me?
- Where do I add a promo code to my order?
- What forms of payment do you accept?
- Can I safely use my debit/credit card on your website?
- My credit card information is correct. Why am I seeing “Invalid Payment” at checkout?
- What does “Preauthorization Denied” mean?
- How do I return my order?
- How do I return my in-store purchase if I don’t live near a store?
- How long do refunds take for online orders?
- Can I return a gift that was sent to me?
- How can I process an exchange?
- Where is my nearest FedEx drop-off location?
- What happens if I forget to include my receipt with my return?
- Which couriers do you ship with?
- How long does it take to receive an order?
- What do I do if my order has been lost or stolen?
- How can I track my order?
- I accidentally placed my order with the incorrect shipping address. What should I do?
- Do you ship internationally?
- Can I pick up my order in store?
- What if I place an order outside of store hours?
- What happens if I place an order close to closing time?
- When can I pick up my order?
- What if my item is damaged, missing, or delayed?
- Do regular return policies apply to in-store pickups?
- How long will you hold my purchase in store for me?
- What are your shipping fees?
- Are all shipments sent with “signature required”?
- How can I add delivery instructions or provide my buzzer code?
- I’m trying to place a Ship-to-Store order, but I can’t select the store I want. What should I do?
- What is Shop Pay?
- Do I have to use Shop Pay?
- What are the benefits of Shop Pay?
- Is my payment information secure?
