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My order arrived damaged. What do I do?
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- Where are your stores located?
- Contact Us
- How do I unsubscribe from your mailing lists?
- I tried to check out, but the item in my shopping cart disappeared. What happened?
- Are there any benefits to having a Browns account?
- How can I get assistance if I need it?
- Do you offer first-time purchaser discounts?
- What currency are your prices displayed in?
- Does Browns offer price matching?
- How does your sizing work?
- Are sale items final sale?
- How can I check if a pair I want is available in store?
- Do you offer gift receipts for online orders?
- How does the Birthday Promo work?
- When does your sale end?
- What does “Coming Soon” mean?
- Are Prices the Same Online, In Stores, and at Browns Shoes Outlets?
- Do I need a Promo Code to access Browns Shoes sales?
- How do I check my Gift Card balance?
- How long will it take to receive my E-Gift Card?
- My Browns Gift Card number is correct. Why am I getting an error message?
- Where can I find my Gift Card number?
- How long will it take to receive a refund onto my Browns Gift Card?
- What is Klarna?
- How does Klarna work?
- What happens if I return or cancel my Klarna order?
- How do I make my Klarna payments?
- I have more questions about Klarna. Where can I find more information?
- Is there a late fee for Pay in 4 with Klarna?
- What are the requirements to get started with Klarna?
- I registered my account, but when I click the confirmation link, nothing happens. How can I complete my account registration?
- What do I do if I forgot my password?
- How do I log in to the new platform?
- How do I access my account on the new platform?
- Will I lose my purchase history?
- Do I need to use the same email address?
- I created my new account, but I don’t see my purchase history. What should I do?
- Do I need to create a new account if I already had one before?
- Who do I contact if I need help?
- What happens to my Wishlist?
- How do I modify or cancel my order?
- Why was my order or item cancelled?
- Do you have a warranty policy?
- What is your price adjustment policy?
- Do you charge sales tax on my order?
- My order arrived damaged. What do I do?
- How long will you hold my purchase in store for me?
- Where do I add a promo code to my order?
- What forms of payment do you accept?
- Can I safely use my debit/credit card on your website?
- My credit card information is correct. Why am I seeing “Invalid Payment” at checkout?
- What does “Preauthorization Denied” mean?
- How do I return my order?
- How do I return my in-store purchase if I don’t live near a store?
- How long do refunds take for online orders?
- Can I return a gift that was sent to me?
- How can I process an exchange?
- Where is my nearest FedEx drop-off location?
- What happens if I forget to include my receipt with my return?
- Which couriers do you ship with?
- How long does it take to receive an order?
- What do I do if my order has been lost or stolen?
- How can I track my order?
- I accidentally placed my order with the incorrect shipping address. What should I do?
- Do you ship internationally?
- Can I pick up my order in store?
- What if I place an order outside of store hours?
- What happens if I place an order close to closing time?
- When can I pick up my order?
- What if my item is damaged, missing, or delayed?
- Do regular return policies apply to in-store pickups?
- How long will you hold my purchase in store for me?
- What are your shipping fees?
- Are all shipments sent with “signature required”?
- How can I add delivery instructions or provide my buzzer code?
- I’m trying to place a Ship-to-Store order, but I can’t select the store I want. What should I do?
- What is Shop Pay?
- Do I have to use Shop Pay?
- What are the benefits of Shop Pay?
- Is my payment information secure?
