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General

  • How do I unsubscribe from your mailing lists?

    You can unsubscribe from Browns promotional emails at any time by selecting the “Unsubscribe” link at the bottom of any promotional email you receive. 

    Alternatively, you can contact our Customer Care team by SMS, chat, or phone, and we can assist with your request. 

  • I tried to check out, but the item in my shopping cart disappeared. What happened?

    We’re sorry you weren’t able to complete your order. Our inventory on BrownsShoes.com is live and reflects current availability. 

    Adding an item to your shopping cart does not reserve it or guarantee that it will remain available. Until your order has been successfully completed, another customer may purchase the item. 

    If this happens, you’ll see a message in your shopping cart letting you know that the item is no longer available and that it should be removed from your cart. 

  • Are there any benefits to having a Browns account?

    Having a Browns account makes shopping online easier and more convenient. Your billing and shipping information can be securely saved to help speed up checkout on future orders.

  • How can I get assistance if I need it?

    We’re here to help! There are several quick and easy ways to reach our Customer Care team: 

    • Live Chat: Click the speech bubble at the bottom of our website to start a chat. 
    • Email: Send us an email at support@brownsshoes.com. Our team responds to emails in the order they are received and will get back to you as soon as possible. 
    • Phone: Call us at 1-866-720-7463. 

     Customer Care hours: 

    Monday–Friday: 8:00 AM–9:00 PM EST 

    Saturday–Sunday: 9:00 AM–9:00 PM EST 

  • Do you offer first-time purchaser discounts?

    While we don’t currently offer a specific discount for first-time purchasers, we regularly offer promotions, exclusive offers, and contests for our customers. 

    We recommend subscribing to our email newsletter to stay up to date on sales, new product launches, and special offers. 

    You can also add your birthday month to your online account profile to receive a special treat that can be redeemed during your birthday month. 

  • What currency are your prices displayed in?

    Browns Shoes is a proudly Canadian company, and all prices on BrownsShoes.com are displayed in Canadian dollars (CAD). 

    We currently ship orders across Canada. 

  • Does Browns offer price matching?

    At this time, Browns does not offer price matching with other retailers.

  • How does your sizing work?

    Our size charts are intended as a general conversion guide only. Shoe sizing can vary between brands, styles, and manufacturers, so the fit may differ from one product to another. 

    Some styles may fit larger, smaller, wider, or narrower than standard sizing. 

    For the most accurate information, we recommend checking the product-specific size chart available on the product page when selecting your size. 

  • Are sale items final sale?

    No. Sale items are not final sale. Eligible sale items may be returned or exchanged within 30 days of purchase, subject to our standard return policy.

  • Where are your stores located?

    To find your nearest Browns or B2 location, visit our store locations page.

  • How can I check if a pair I want is available in store?

    You can check store availability directly from any product page. 

    Simply select your desired size and click “Find in Store.” You’ll be able to view availability at participating locations. 

    If you need further assistance, our Customer Care team will be happy to help. 

  • Do you offer gift receipts for online orders?

    At this time, gift receipts are not available for online orders. An invoice will be included with your parcel and can be used if a return or exchange is needed. 

    If you prefer to make your purchase in store, you can request a gift receipt at checkout, and our team will be happy to provide one. 

  • How does the Birthday Promo work?

    Once you’ve added your birthday through our email newsletter, your online profile, or our website pop-up, you’ll receive a birthday surprise by email during the first week of your birthday month. 

    If you add your birthday during your birthday month, please allow 7–10 business days for your offer to be activated and sent to you. 

    Be sure to check your junk or spam folder in case your birthday email lands there. 

    Having trouble updating your birthday information? Try scrolling further down the page on mobile, switching devices, or using a regular browser window. 

    Still having trouble? Simply contact our Customer Care team with your birthday month, and we’ll be happy to assist. 🎉 

  • When does your sale end?

    Although we don’t have a specific end date for our current sale, it may be extended depending on available inventory. Because purchases are made regularly, we recommend completing your order as soon as possible so you don’t miss the item you want. Please check our website for all discounts and updates regarding our current sale.

  • What does “Coming Soon” mean?

    When an item and size displays a “Coming Soon” icon, it means we expect the item to be restocked within the next 30 days.

  • Are Prices the Same Online, In Stores, and at Browns Shoes Outlets?

    We aim to provide a consistent and transparent shopping experience across Browns Shoes, whether you’re shopping online, visiting one of our retail stores, or browsing our outlet locations. 

    Prices are consistent across our shopping channels, so the price displayed on BrownsShoes.com should be the same as the price offered in our stores and outlet locations. 

    From time to time, certain promotions or offers may vary by channel, so we recommend checking the applicable pricing and promotional details before completing your purchase. 

  • Do I need a Promo Code to access Browns Shoes sales?

    No promo code is required to access our sales. 

    When an item is on sale, the discounted price is already displayed on the product page. Simply look for the price shown in red—that’s the promotional price you’ll pay, plus applicable taxes. 

    There’s no additional code required at checkout. Just add the item to your cart and enjoy the savings!