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Klarna

  • What is Klarna?

    Klarna is a flexible payment option that allows you to split your purchase into 4 interest-free payments, with no setup fees. 

    If Klarna is available for your order, you’ll see the option at checkout. 

  • How does Klarna work?

    If your order is eligible for Klarna’s 4 interest-free payment option, you’ll see Klarna as a payment method at checkout. 

    After selecting Klarna, you’ll be asked to enter your phone number and may receive an SMS to verify your identity. You’ll then set up your payment method with Klarna and review and accept the terms of your payment plan. 

  • What happens if I return or cancel my Klarna order?

    Our standard return and cancellation policies apply to purchases made using Klarna. 

    If you return an item, Klarna will automatically adjust your outstanding balance based on the amount of the return. If you’ve already made payments toward a returned order, Klarna will process the applicable refund back to your original payment method. 

    For an in-store return, simply let our team know that your order was paid using Klarna. The store will process the return as usual and may ask for your order information. 

    Once the return has been completed, Klarna will be notified and will either adjust your remaining balance or process a refund if you’ve already paid for the returned item. 

  • How do I make my Klarna payments?

    Your payments are automatically charged to your connected payment card according to the payment schedule agreed upon with Klarna. 

    You can also choose to make payments early at any time through Klarna.

  • I have more questions about Klarna. Where can I find more information?

    For additional information about Klarna, payment plans, eligibility, or account management, please visit the Klarna FAQ.

  • Is there a late fee for Pay in 4 with Klarna?

    There is no late fee for Klarna’s Pay in 4 option. However, you may be charged a Non-Sufficient Funds (NSF) fee if your payment is declined or returned because your card does not have sufficient funds available when the payment is due.

  • What are the requirements to get started with Klarna?

    You can get started with Klarna by: 

    • Downloading the Klarna app 
    • Visiting the Klarna website and selecting “Sign Up” 
    • Selecting Klarna as your payment method at checkout 

    You’ll need: 

    • A major Canada-issued debit or credit card. Prepaid cards and American Express are not accepted. 
    • To meet the minimum legal age to enter into a credit agreement in your province or territory. 
    • An SMS-capable phone number 
    • A Canadian residential address