YOUR FALL UGG ERA STARTS NOW | Secure your pairs!
FASTEST DELIVERY. GET IT IN 48 HOURS.
Browns Shoes
FR
FR

My Browns Account

  • I registered my account, but when I click the confirmation link, nothing happens. How can I complete my account registration?

    If your confirmation link isn’t working, try the following:

    • Open the link in a different browser.
    • Copy and paste the link directly into your browser’s address bar.
    • Clear your browser’s cache and cookies, then try again.
    • Request a new confirmation email.
    • Try opening the link from a different device.

     If you’re still having trouble completing your registration, please contact our Customer Care team for assistance.

  • What do I do if I forgot my password?

    If you’ve forgotten your Browns Shoes account password, select “Forgot Password?” on the sign-in page and enter the email address associated with your account.

    You’ll receive a password reset link by email. If you don’t see it in your inbox, be sure to check your junk or spam folder.

    If you still don’t receive the email, try requesting a new reset link and make sure you’re entering the correct email address associated with your account.

  • How do I log in to the new platform?

    As part of our platform migration, all customers must create a new login for the new platform.

    For security reasons, your previous username and password will not work on the new site.

  • How do I access my account on the new platform?

    To access your account on the new platform:

    1. Select “Create Account” or “Sign Up” on the login page.
    2. Register using the same email address associated with your previous account, if possible.
    3. Create a new password and complete the registration process.
    4. Once your new account is created, your purchase history will begin migrating to your new account.
  • Will I lose my purchase history?

    No. Your purchase history is not lost.

    Once you create your new login on the new platform, your purchase history will begin migrating to your account.

    Please note that the migration may not happen instantly. If you’ve just created your account, allow some time for your purchase history to transfer.

  • Do I need to use the same email address?

    We recommend using the same email address associated with your previous account. This helps ensure your purchase history can be matched and migrated to your new account.

  • I created my new account, but I don’t see my purchase history. What should I do?

    If your purchase history hasn’t appeared after allowing some time for the migration to complete, please contact our Customer Care team.

    Be sure to provide the email address you used to create your new account so our team can review your account and assist you more efficiently.

  • Do I need to create a new account if I already had one before?

    Yes. As part of our platform migration, all customers are required to create a new login on the new platform.

    Once your new account has been created, your purchase history will begin migrating to your new account.

  • Who do I contact if I need help?

    If you need assistance creating your account, logging in, or accessing your purchase history, please contact our Customer Care team.

    We’ll be happy to review your account and help with any issues you may be experiencing.

  • What happens to my Wishlist?

    Wishlists from the previous website will not be transferred to the new platform.

    Once you’ve created your new account, you’ll need to create a new Wishlist to save your favorite items.

  • Are there any benefits to having a Browns account?

    Having a Browns account makes shopping online easier and more convenient.

    Your billing and shipping information can be securely saved to help speed up checkout on future orders.