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Payment Information

  • What forms of payment do you accept?

    We currently accept the following payment methods online: 

    • Browns Gift Cards 
    • Visa Credit 
    • Visa Debit 
    • Mastercard Credit 
    • American Express 
    • Klarna 
    • Apple Pay 

     Please note: 

    • All online orders must be placed using a Canadian payment method with a Canadian billing and shipping address. 
    • Prepaid credit cards are not accepted on our website. 
    • Only one credit card can be used per online transaction. If you’d like to use multiple credit cards for a single purchase, please visit your local Browns or B2 location. 
  • Can I safely use my debit/credit card on your website?

    Absolutely. The security of your personal and payment information is a top priority at Browns. 

    Our website uses encrypted SSL technology to help protect your information during the checkout process, and our payment environment is secured through DigiCert. 

  • My credit card information is correct. Why am I seeing “Invalid Payment” at checkout?

    When placing an online order, your billing information must match the information your financial institution has on file. 

    Please make sure to enter your full name, billing address, and phone number exactly as they appear with your financial institution. 

    If you’ve recently moved and your new address hasn’t been updated with your financial institution, you may need to enter your previous address in the billing section and your current address in the shipping section. 

    If you’re still having difficulties completing your order, please contact our Customer Care team by SMS, chat, or phone, and we’ll be happy to assist. 

  • What does “Preauthorization Denied” mean?

    If you receive a “Preauthorization Denied” message at checkout, it means your financial institution has declined or blocked the transaction. 

    Unfortunately, our Customer Care team does not receive additional information about why the transaction was declined. We recommend contacting your financial institution directly using the phone number on the back of your credit card for more information. 

  • Do you offer gift receipts for online orders?

    At this time, gift receipts are not available for online orders. An invoice will be included with your parcel and can be used if a return or exchange is needed. 

    If you prefer to make your purchase in store, you can request a gift receipt at checkout, and our team will be happy to provide one.