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Returns

  • How do I return my order?

    Unworn items purchased online may be returned free of charge within 30 days of delivery. Socks must be unworn and returned in their original, unopened packaging. 

    For a quick and easy return, you can visit any Browns or B2 location. Please bring your original invoice or order confirmation email. 

    If you prefer to return your order by mail, you can use our prepaid return service through FedEx or Canada Post. Print a prepaid return label. 

    For purchases made at a Browns or B2 store, returns and exchanges must be completed at a store location. Store purchases cannot be returned by mail. 

    Please note: 

    • Shipping fees are non-refundable. 
    • The original shoe box is not required, although the original packaging is preferred. 
    • Socks must be unworn and in their original, unopened packaging. 


  • How do I return my in-store purchase if I don’t live near a store?

    Purchases made at a Browns or B2 store location must generally be returned in store. 

    If you’re unable to visit a store, please contact our Customer Care team with your purchase information. We’ll review your situation and advise you on the available options.

  • How long do refunds take for online orders?

    Once your return has been received and inspected, your refund will be processed to your original method of payment within 7–15 business days. 

    You’ll receive an email confirmation once your refund has been processed. Please note that your financial institution may require additional time for the funds to appear in your account. 

  • Can I return a gift that was sent to me?

    We’re sorry the gift didn’t work out! If you’d like to return a gift that was sent to you, please contact our Customer Care team for assistance. 

    You can reach us by SMS, chat, or phone, and our team will review your options with you. 

  • How can I process an exchange?

    Online orders can be exchanged at any Browns or B2 location. Please bring your unworn merchandise and invoice or order confirmation with you. 

    If your preferred size is not available in store, our team can check whether it may be possible to order it for you. 

    Our warehouse cannot process exchanges by mail. Alternatively, you can request a prepaid return label through our online self-serve portal to return your item via Canada Post or FedEx for a refund. You can then place a new order online for your preferred size or style. 

  • Where is my nearest FedEx drop-off location?

    To find your nearest authorized FedEx drop-off location for your return, please visit the FedEx location finder.

  • What happens if I forget to include my receipt with my return?

    If you don’t have your original receipt or invoice, please provide any available order or purchase information when processing your return. 

    Your return may still be processed; however, additional time may be required to locate and verify your purchase information, which may result in a longer processing time than our standard timeframe.